Refund and Returns Policy

Effective date: 5 October 2026

This policy explains how refunds work for digital resources, courses and subscriptions bought on versevibe.net. It should be read with our Terms and Conditions.

1. Your rights under Australian law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure with a service, you are entitled to cancel and receive a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If a failure is not a major failure, we will fix the problem within a reasonable time. Nothing in this policy limits these rights.

2. Digital resources and printables

Our games, lessons, printables and PDF downloads are digital and available straight away, so there is nothing to physically return. Because of this, we do not offer refunds for a change of mind once a paid resource has been accessed or downloaded.

If a paid resource does not work, will not download, or is not as described, please contact us. We will fix it, send you a working copy, or give you a refund.

3. Subscriptions

• You can cancel your subscription at any time from your account or by emailing [email protected].
• When you cancel, you keep access until the end of the billing period you have already paid for, and you will not be charged again.
• We do not give refunds for part of a billing period you have already started, unless the law requires it.
• Forgot to cancel? If you were charged for a renewal you did not mean to keep, and you have not used the subscription since it renewed, email us within 14 days of the charge and we will refund that renewal.
• If we increase the price of a subscription, we will let you know before the new price applies so you can cancel first.

4. Billing errors

If you have been charged twice, charged the wrong amount, or charged after you cancelled, contact us and we will correct it and refund any amount charged in error.

5. Churches, schools and ministries

If your organisation has paid for a subscription or licence and has a problem with it, please contact us. We are happy to work with you on a fair solution, including moving your access to a different plan where that makes sense.

6. Physical products

Products bought from our online shop at shop.versevibe.net are covered by the returns information on that website.

7. How to ask for a refund

Email [email protected] and include:

• your name and the email address on your account;
• your order or invoice number (if you have one);
• what you bought and the reason for your request.

We will reply as soon as we can, usually within a few business days.

8. How refunds are paid

Approved refunds are paid back to the original payment method. Once we have processed a refund, it can take 5 to 10 business days to appear in your account, depending on your bank or card provider.

9. Contact us

Questions about this policy? Email us at [email protected].